Words that Harm and Words that Heal in the Front Office • Courses by EIM | Evidence In Motion Skip To Content

Words that Harm and Words that Heal in the Front Office


Contact Hours: 2.5 Contact Hours

Length: Self-paced

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This online class, using the latest neuroscience research, provides attendees with an understanding of how pain works and showcases current front-office and medical interactions that can harm patients, sometimes unknowingly. On the flip side, the presentation features various front-office strategies that can help patients along their recovery path, starting with the first phone call. Medical care starts and ends in the front-office and for too long, this important factor has been overlooked.

Course Objectives/Outcomes

One very powerful way to alter threat is the information we provide patients. The choice of words used by clinicians, support staff and office personnel truly has the ability to harm or heal, and that includes the context, tone, and other factors involving the interactions with patients.

Come prepared to think and practice like never before!


Evidence In Motion is an AOTA Approved Provider of continuing education. By taking an EIM continuing education course designed for OTs/OTAs you may qualify for AOTA CEUs. *The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.

Dates and Locations

  • Why EIM

    We’re reimagining health care education that takes you to the next next level. With learning that takes place where you are, evidence-based practice, and better outcomes for your patients, our education is transformative. That’s why EIM.


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