CEU & Cancellation Policy • EIM | Evidence In Motion Skip To Content

Cancellations, Transfers and Refund Policy


Your satisfaction is our goal. If within 48hrs of a course start date you determine a need to cancel, EIM offers 1 of 3 flexible options:

  1. At no charge, EIM will help you transfer to a later course start date or later cohort within one year of the cancellation, OR
  1. You may substitute someone else in your place within a year of cancellation provided the course is not part of a program, OR
  1. 100% refund for cancellations up to 48 hours prior to course start date

If you must cancel a course less than 48 hours before the course start date there will be a $100.00 administrative fee and we will refund your course cost less this $100.oo fee. You may transfer to a later date or substitute someone else in your place without an administrative fee.


For faculty-led courses, the registration deadline is the Friday before “zero week.” Zero week refers to the week before a course starts where students can log in to their course and make any necessary preparations.

For self-directed courses, the registration deadline is the Friday before the course starts.

For more information, please contact our Course Advisors at [email protected].


You may cancel within the first 48 hours of purchase. Your access membership will automatically renew. To avoid the auto-renewal, please email cou[email protected] 14-days prior to your enrollment anniversary. If you terminate your subscription, it will remain active until the end of your current subscription period. There are no refunds, full or partial, for the remaining period or unused portions of your subscription when you cancel the service


You may cancel within the first 48 hours of purchase with no administrative charge. If you must cancel your conference less than 48 hours before the conference start date there will be a $100.00 administrative fee and we will refund your conference cost less this $100.00 fee, or you may substitute someone in your place without a fee. No refunds will be issued once the conference begins.


EIM does our best to avoid course cancellation. However, if EIM must cancel a course due to some unforeseen or unavoidable circumstance, we will contact you at the primary email address and phone number you provided at the time of registration. You will be able to select a full refund or full letter of credit to transfer to a new course date within 12 months of the date of the original course. If a course in progress is interrupted by unforeseen or unavoidable circumstances, participants will receive credit to take the remainder of the course a later date.  All other expenses such as airfare and hotel accommodations will not be reimbursed by EIM.


The number of contact hours that may be applied toward continuing education (CE) credits are determined on a course-by-course basis. Courses eligible for CEU/CCU credit for physical therapists and physical therapist assistants are approved by the Texas Board of Physical Therapy Examiners for online courses and courses held in Texas.  In addition, CE approval for physical therapists and physical therapist assistants is sought and pre-approved in the state where onsite courses are being held if pre-approval is required. EIM is also an AOTA accredited provider and some courses are approved for CEUs for occupational therapists and occupational therapy assistants. AOTA does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Before learners receive a course certificate and an award of CE credit they must successfully complete all course content and demonstrate learning with a minimum of a “C” on a post course quiz as well as complete a course survey.  

Some courses may not be eligible for CE credit. If you have questions pertaining to your individual state requirements, please refer to your state’s licensing authority.  We are happy to provide each registrant with documentation needed to submit for approval to their own licensing board for individual approval. Requests can be submitted to [email protected].


EIM recognizes that conditions can occur that may necessitate a withdrawal from the Program. EIM will calculate and provide a refund of a portion of the payment on a per credit hour basis for students who must withdraw. The actual refund amount (if any) will equal the total dollar amount of tuition payments made to EIM that exceed the dollar value of the total per credit hour tuition amount for course(s) completed. The total per credit hour tuition amount includes the tuition of course(s) partially completed. EIM’s decision to refund assumes that the student or Partner requesting a refund is current on all outstanding payments. Refunds on fees such as participant’s application fees, programming fees, and materials fees will not be provided.