This online class, using the latest neuroscience research, provides attendees with an understanding of how pain works and showcases current front-office and medical interactions that can harm patients, sometimes unknowingly. On the flip side, the presentation features various front-office strategies that can help patients along their recovery path, starting with the first phone call. Medical care starts and ends in the front-office and for too long, this important factor has been overlooked.

Course Objectives/Outcomes

By the end of the course, a successful participant will be able to: 

• Define how pain is produced by the brain based on the perception of threat 
• Recognize how many current models of reception / front office may not only “not help” but indeed increase a patient’s pain experience  
• Identify the latest pain neuroscience research to develop a front office approach that enhance patient care and customer service  
• Recognize the importance of team building between administrative, front office personnel and clinical staff  
• Identify strategies from the presentation to integrate into clinical practice  

Evidence in Motion is an AOTA Approved Provider of professional development. PD activity approval ID# 6446. This distance-learning independent activity is offered at 2.5 Contact hours; Introductory, OT Service Delivery/Foundational Knowledge, Professional Issues. AOTA does not endorse specific course content, products, or clinical procedures.