Online: Words that Harm and Words that Heal in the Front Office • Courses by EIM | Evidence In Motion Skip To Content

Online: Words that Harm and Words that Heal in the Front Office


Credit: None

Length: Self-paced

More Info



This online class, using the latest neuroscience research, provides attendees with an understanding of how pain works and showcases current front-office and medical interactions that can harm patients, sometimes unknowingly. On the flip side, the presentation features various front-office strategies that can help patients along their recovery path, starting with the first phone call. Medical care starts and ends in the front-office and for too long, this important factor has been overlooked.

Course Objectives/Outcomes

One very powerful way to alter threat is the information we provide patients. The choice of words used by clinicians, support staff and office personnel truly has the ability to harm or heal, and that includes the context, tone, and other factors involving the interactions with patients.

Come prepared to think and practice like never before!

Dates and Locations

  • Online, Self-directed, rolling admission

    Start any time. Online - Self-Paced.

  • Why EIM

    We’re reimagining health care education that takes you to the next next level. With learning that takes place where you are, evidence-based practice, and better outcomes for your patients, our education is transformative. That’s why EIM.


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