Online, Self Directed
January 1 - December 31, 2020Register
UPDATE: Words that Harm and Words that Heal is FREE, now through May 31, 2020. Use code “Community” at check out.
This online class, using the latest neuroscience research, provides attendees with an understanding of how pain works and showcases current front-office and medical interactions that can harm patients, sometimes unknowingly. On the flip side, the presentation features various front-office strategies that can help patients along their recovery path, starting with the first phone call. Medical care starts and ends in the front-office and for too long, this important factor has been overlooked.
One very powerful way to alter threat is the information we provide patients. The choice of words used by clinicians, support staff and office personnel truly has the ability to harm or heal, and that includes the context, tone, and other factors involving the interactions with patients.
Come prepared to think and practice like never before!
If you are in need of a disability-related accommodation, please contact us here. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner. For more information please see the Accommodation Procedures for Disabled Participants.