When clinical expertise and AmaZing! Customer Service collide, great things happen! Great things like patients who are happier, healthier and more loyal than ever.

The AmaZing! Customer Service Suite includes the tools you need to create an AmaZing! atmosphere in YOUR clinic. When you and your team use AmaZing! Customer Service, you will discover:

• Highly engaged employees who are empowered to provide an AmaZing! experience for each and every patient
• Patients who have a positive experience are more likely to follow treatment plans and feel better, faster
• Patients who get better faster are happier, healthier, and more likely to refer friends and family to your practice
• Physicians, who are thrilled with the response from their happy and healthy patients, engage more with your practice and increase their referrals

Developed by Larry Benz, DPT, OCS, MAPP, MBA, the AmaZing! Customer Service Suite has been tested for more than 20 years in private practice settings.

Course Objectives/Outcomes

AmaZing! Customer Service for Facilitators Facilitators receive:

• An all-encompassing overview of the AmaZing! Customer Service Program from creator, Larry Benz
• Online copy of the AmaZing! Customer Service Manual, which includes detailed information on the 10 AmaZing! Principles and why they are vital to successful organizations.
• PowerPoint Presentation reviewing 10 AmaZing! Customer Service Principles.
• In-depth Facilitator Tutorial loaded with tips and techniques for training your staff on AmaZing! Customer Service.
• Ten skits that bring the AmaZing! Principles to life and aid in training your staff.
• Eleven lesson plans packed with a year’s worth of actionable exercises, activities and tools to use in training your staff and keeping AmaZing! Customer Service top-of-mind.
• Participant Handouts to supplement lesson plans.
• Two, one-hour consulting sessions with PT Development’s experienced staff (within six months of purchase).
• Access to an interactive blog with monthly AmaZing! Customer Service postings and a forum to connect with other health care providers about customer service.
• AmaZing! Customer Service Certification for your organization and employees will be provided once you have completed the program.

This course is intended to be a training course for managers or owners who plan on training their organization on AmaZing! Customer Service. Facilitators are encouraged to enroll participants from their organization in the AmaZing! Customer Service for Facilitator Led Participants course to ensure the best delivery of AmaZing! Customer Service Principles and concepts.

AmaZing! Customer Service for Facilitator Led Participants

This Participant Course is jam packed with everything you need to know about AmaZing! Customer Service.  You’ll receive:

• An all-encompassing overview of the AmaZing! Customer Service Program from creator, Larry Benz
• The AmaZing! Customer Service Manual, which includes detailed information on the 10 AmaZing! Principles and why they are vital to successful organizations
• Ten skits that bring the AmaZing! Principles to life
• Participant Handouts
• Access to an interactive blog with monthly AmaZing! Customer Service postings and a forum to connect with other health care providers about customer service
• AmaZing! Customer Service Certification

This course is meant to be a training course for participants who have a facilitator in their organization who has completed the AmaZing! Customer Service for Facilitators Course and will be leading participants through this course.