When clinical expertise and AmaZing! Customer Service collide, great things happen! Great things like patients who are happier, healthier and more loyal than ever.

The AmaZing! Customer Service Course for Individuals includes the tools you need to create an AmaZing! atmosphere in YOUR clinic. When you and your team use AmaZing! Customer Service, you will discover:

• Highly engaged employees who are empowered to provide an AmaZing! experience for each and every patient
• Patients who have a positive experience are more likely to follow treatment plans and feel better, faster
• Patients who get better faster are happier, healthier, and more likely to refer friends and family to your practice
• Physicians, who are thrilled with the response from their happy and healthy patients, engage more with your practice and increase their referrals

Developed by Larry Benz, DPT, OCS, MAPP, MBA, the AmaZing! Customer Service Suite has been tested for more than 20 years in private practice settings.

Course Objectives/Outcomes

By the end of the course, a successful participant will be able to: 

• Discuss AmaZing! Customer Service and the 10 AmaZing! Principles and how they relate to providing superior patient care. 
• Deliver AmaZing! patient results by not only focusing on a specific patient issue, but by focusing on the patient, with evidence-based techniques to holistically treat patients. 
• Apply positive and encouraging word choices when treating patients, fostering a more intimate connection with patients, and therefore a more effective and efficient treatment process. 
• Incorporate “friendly and caring” into daily practice so that they find increased job satisfaction. 
• Effectively solve problems and issues that arise with patients by using tried and true steps, such as LISTEN, LEARN, and ACT and COMPASSION, LISTENING, ACTING, SOLVING THE PROBLEM, and STARTING OVER. 
• Exceed patient expectations from a service standpoint through empowerment of choosing their own attitude. 
• Infuse values into their clinic culture, promoting a positive and healthy environment for all employees and patients. 

Evidence In Motion is an AOTA Approved Provider of continuing education. By taking an EIM continuing education course designed for OTs/OTAs you may qualify for AOTA CEUs. *The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.