Virginia Mason as an example, from today’s Health Affairs Blog.
THE BEST sentence is at the end: “ultimate accountability is not to Medicare, or health insurers, but to patients and their families.”
You should engage outcomes, patient loyalty, customer service, and clinical excellence because it is the right thing to do. Compliance has never driven service. If it did, we would all enjoy going to the license bureau.
larry@physicaltherapist.com
